Menu
Shopping Cart 0

FAQs

What we do?

D.I - direct import.

Our items which are designed in the U.S ,directly imported from the manufacturers to our customers all over the world with no  Middleman involvement!

By doing so we deliver great value at a very affordable price.
delivery time may take a bit longer but you get to save your cash!

Shipping is Free for  All destinations.

 All our items are shipped out separately unless you buy two or more of the same thing.

12-25 days for the U.S,Canada ,United Kingdom and Australia.

(ships out within 5 days).

15-35 days for: E.U

(ships out within 5 days).

Due to high demand of some of our most popular products, please allow 3-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at sales@hero3dshop.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Tracking number can provided only to the U.S.

As for Canada ,United Kingdom and Australia, we do not provide tracking numbers as it would increase our cost for shipping. 

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee.

Invalid Reasons:

  1. Buyer no longer wants the items - This is the most common example which Hero3d Shop does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Hero3d shop is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.